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PRIVACY POLICY

Updated at 10-23-2023

Heart2Gifts is committed to maintaining the accuracy, confidentiality, and security of your Personal Data.

This Privacy Policy describes how your personal information is collected, used, and shared when you subscribe to our content, purchase or use any of our services, or visit our website. By visiting our website or using any of our services, you agree to our Privacy Policy outlined below.  By visiting our website, subscribing to our content, or purchasing, you accept the practices described in our Privacy Policy. You consent to receive it via electronic form via publication on the world wide web between you (“you,” “user,” “your”) and Heart2Gifts (“the service,” “us,” we”, “our”, “Company”). This Privacy Policy is part of our Terms and Conditions which govern your use of the site and services.  This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties (“Third Party Services”, “service providers”), which are governed by their respective privacy policies.

Please read this policy carefully so we can understand our practices regarding your data and how we treat it.

Using our website or services lets you know that you have read,  understood, and agreed to this privacy policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps that applicable law requires.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the services, we've collected personal information about you over the past 12 months from various sources, as we've shared below. The information we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information, " we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email.

  • Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, and security questions.

  • Shopping information, including the items you view, put in your cart or add to your wishlist.

  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some service features may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Wix.

  • Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

  • You agree to share the information about our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners to enable and operate our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information determines when to send cart reminder messages via SMS.

Any information we get from third parties will be treated according to this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. Please see the Third Party Websites and Links section below for more information.

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you use the Services and register an account, you must keep your account credentials safe. We highly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, contact us immediately.

  • We are communicating with you. We use your personal information to provide you with customer support and improve our Services. It is in our legitimate interests to be responsive to you, provide adequate services, and maintain our business relationship with you.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Wix, see https://www.wix.com/about/cookie-policy. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please remember that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking Cookies may not wholly prevent how we share information with third parties, such as our advertising partners.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners, including Wix, to provide services and advertise to you. Our business and marketing partners will use your information for their privacy notices.

  • When you directly request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category

  • Identifiers such as basic contact details and certain order and account information

  • Commercial information, such as order information, shopping information, and customer support information

  • Internet or other similar network activity, such as Usage Data

Categories of Recipients

  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information to infer your characteristics.

USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, this content will be shared and accessible to anyone.

Unfortunately, we don't control who will have access to the information you choose to make available to others. We cannot ensure that parties accessing such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and those third-party platforms without limitation as to its use by us or a third party. Including such links does not mean any endorsement of the content on these platforms or their owners or operators, except as shown on the Services.

CHILDREN’S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send us may not be secure while in transit. We recommend that you not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below about your personal information. However, these rights are not absolute and may apply only in certain circumstances, and, in some instances, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to your personal information, including how we use and share your information.

  • Right to Delete. You may have a right to ask that we delete the personal information we keep about you.

  • Right to Correct. You may have a right to ask that we correct the personal information we have about you.

  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to ask that we transfer it to a third party in certain circumstances and with certain exceptions.

  • Right to Limit and Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to tell us to limit our use and disclose sensitive personal information to only what is necessary to perform the Services or provide the goods expected by an average individual.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal: You may have a right to appeal our decision if we decline to process your request. Please feel free to reply directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You can do any of these rights on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we respond to the request. Following applicable laws, you may choose an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will need the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please get in touch with us using the contact details provided below. Suppose you are dissatisfied with our response to your complaint, depending on where you live. In that case, you may have the right to appeal our decision by contacting us using the contact details below or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Just so you know, we may transfer, store, and process your personal information outside your country, including the United States. Staff, third-party service providers, and partners in these countries also process your personal information.

Suppose we transfer your personal information out of Europe. In that case, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, as appropriate, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available, please email us at support@heart2gifts.com or via chat button.

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