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  • Is shipping really free?
    Yes, it is! As a thank-you to our customers, we're offering free shipping worldwide! No matter where you live.
  • Do you have a discount code I can use?
    By signing up for our newsletter, please stay tuned for our latest offers and products.
  • How long will it take for my package to arrive?
    Delivery time varies based on demand and location, but standard shipping takes 7-9 days from the shipment date.
  • Do I need to have an account to order?
    Yes, you have the option to place an order as a guest on our website. However, there are some advantages to creating an account with us. By creating an account, you can enjoy a quick checkout process and conveniently view your order status and history. Additionally, we will keep you updated on our latest releases and special promotions.
  • Is your website secure?
    We use state-of-the-art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.
  • Where do you guys ship from?
    We deliver products directly from our reputable manufacturers and suppliers' warehouses located overseas, which helps you save a significant amount of money on worldwide shipping prices. Our partners offer affordable shipping options, which we pass on to you by shipping directly from them. Therefore, you don't have to pay any shipping cost!
  • How does shipping work?
    We offer international shipping options to provide the convenience of buying from anywhere in the world. Our 100% Satisfaction Guarantee backs all orders. If, for any reason, you don't love your Heart2Gifts™ items, we'll send you replacements for free or give you a full refund without asking any questions. To find out more about all available shipping methods and any disruptions or delays, please visit our help center's Shipping Policy information article.
  • Are there any exchange rates?
    All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated by the daily exchange rate of the date your card issuer processes the transaction.
  • May I know your location?
    We are happily located at 1426 Gulf to Bay Boulevard, Clearwater, Florida 33755, United States.
  • How do we contact you with press inquiries?
    Fill out the form, and we'll get back to you as soon as possible.
  • Has my order been accepted?
    Once your order has been approved, we will email you an order confirmation to the address you provided at checkout. This email will confirm that we have received your order and will start preparing it for shipment. If you do not receive an order confirmation by email shortly after placing your order, it could be due to an error. Please contact us at support@heart2gifts.com or via the Chat button for assistance, and we will be happy to help you obtain the necessary information.
  • Incorrect address! What do I do?
    If you need to correct or autofill and correct the address, kindly notify us via email at support@heart2gifts.com within 6 hours. If your package was shipped before a change of address, we will not be able to change the address upon shipment, and there will be no refund.
  • What if I need to return something?
    No worries! If you receive an incorrect, faulty, or missing order, please get in touch with us at support@heart2gifts.com. We'll be happy to discuss the issue with you and work towards a solution. You can return them to us within seven days of receiving them. The items must be in their original, resalable condition to be eligible for a refund. Please visit the Refund & Return Policy article to learn more about our returns policy.
  • Can I cancel my order?
    Please note that you can cancel your orders within 6 hours of placing them without incurring any charges. However, an administration fee may be charged if you cancel your order after the 6-hour window. Just to let you know, once your package has been shipped, you will not be able to cancel your order, and if you do so, you will not receive a refund for the product.
  • What if I typed the wrong email address?
    Please get in touch with us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
  • How secure is my online order?
    When you make an online purchase using your credit card, your information is entered into a secure web page with SSL encryption. This ensures that your information is safeguarded and cannot be accessed by unauthorized parties. Once encrypted, your information is transmitted directly to our credit card provider's network, where your card and transaction are authorized and approved. We do not store your credit card information on our servers, so you can be confident that your information is always kept safe.
  • Will I be charged with customs and taxes?
    The prices shown on our website are displayed in US Dollars and do not include tax. As a result, you may be responsible for paying duties and taxes upon receipt of your order. Your local customs office will determine the import taxes, duties, and other customs-related fees that may be charged upon the arrival of your order at its final destination. You are responsible for paying these charges and taxes, and they will not be covered by us. We cannot be held accountable for delays caused by the customs department in your country. If you need more information about the charges, please contact your local customs office.
  • When will I receive my refund?
    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please get in touch with the card-issuing bank with questions about when the credit will be posted to your account. If you have yet to receive a credit for your return, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
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